Search
Close this search box.

TOFS Awareness Week 2024

Shop terms and conditions

Please note: some products in our shop may be supplied by third parties. Any issues with these products must be raised first with the supplier in question. 

Delivery

Despatch is normally 7 working days from order and the expected postal delivery times are 1-5 days from despatch. Note that delivery times may be extended by public holidays and during busy periods, or disruption to services through adverse weather or strikes.

International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:

– 3 weeks from order date for delivery to UK addresses

– 8 weeks from order date for delivery to addresses outside UK

Please make sure that your delivery address is correct when placing the order. Because of seller protection rules we will only ship to the address on the order. If a different address is requested after order, I will unfortunately have to cancel the order and start again.

Refunds

All our consumer sales are subject to English laws, including the Consumer Rights act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Right to Cancel

Customers may cancel from order until the end of 14 calendar days after the day of delivery to customer.

You must send your cancellation notice before the cancellation period has expired, email (info@tofs.org.uk) or by post.

Exchange requests for any damaged items must be made within 14 days upon delivery of merchandise and all items being returned must be in the original condition with their original packaging.

It is the customer’s responsibility to return any and/or all merchandise to our business for exchange/credit.

Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages). 

Items returned after 14 days upon delivery of merchandise will not be accepted.

Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resalable condition i.e.. original packaging and clean.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we are unable to accept returns for:

Bespoke, custom or personalised orders. Please ensure you check the size guide before placing any such orders.

When the contract is formed

The shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order.

Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you.

Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.

If you have any questions prior to placing an order, please contact us.